Refund Policy

Introduction

Welcome to Voltcrypt Networking Private Limited. This Refund Policy outlines the conditions under which you may request a refund for services provided through our trading platform. By using our Platform, you agree to the terms outlined in this policy.

Scope of Policy

This Refund Policy applies to the following:

• Trading Fees: Fees charged for executing trades on the Platform.
• Subscription Fees: Fees for accessing premium features or services.

Trading Fees

No Refunds: Once a trade is executed, trading fees are non-refundable. This includes cases where trades result in losses or if the trade was executed at an unexpected price due to market volatility. We are not responsible for any losses incurred due to trading decisions or platform errors.

Subscription Fees

Trial Period: If you subscribe to a service with a trial period, you may cancel within the trial period for a full refund. Ensure that you cancel before the trial period ends to avoid being charged for the subsequent billing cycle.

Monthly/Annual Subscriptions: For subscription services billed on a monthly or annual basis:

• Monthly Subscriptions: You may request a refund for the current billing period if you cancel your subscription within 7 days of the charge. Refunds will not be issued for previous billing periods or if the refund request is made after the 7-day window.

Incorrect Transactions

Error Resolution: If you believe there has been an error with a transaction, such as an incorrect trade execution or charge, you must contact our customer support team within 48 hours of the transaction. We will review the issue and, if appropriate, adjust or refund the incorrect charges.

Refund Requests

To request a refund:

1. Submit a Request: Contact our customer support team through voltrixcrypt@gmail.com or through our customer support portal. Provide details of the request, including relevant transaction information and the reason for the refund request.
2. Review and Processing: We will review your refund request and determine eligibility based on this policy. Refunds will be processed within 10-15 business days from the date of approval.

Account Termination

If you choose to terminate your account, you will not be eligible for a refund of any fees paid unless otherwise specified in this policy. Any remaining balances or credits in your account will be forfeited upon termination.

Changes to the Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting on the Platform. Your continued use of the Platform following any such changes constitutes your acceptance of the revised policy.