Return Policy

Introduction

Welcome to Voltcrypt Networking Private Limited. This Return Policy outlines the conditions under which refunds or returns may be requested for services provided through our trading platform. By using our Platform, you agree to the terms outlined in this policy.

Scope of Policy

This Return Policy applies to the following:

• Trading Fees: Fees charged for executing trades on the Platform.
• Subscription Fees: Fees for accessing premium features or services.

Refunds for Trading Fees

No Refunds: Once a trade is executed, trading fees are non-refundable. This includes cases where trades result in losses or if the trade was executed at an unexpected price due to market volatility.

Refunds for Subscription Fees

Trial Period: If you are subscribed to a service with a trial period, you may cancel within the trial period for a full refund. Ensure that you cancel before the trial period ends to avoid being charged for the subsequent billing cycle.

Monthly/Annual Subscriptions: For subscription services billed on a monthly or annual basis:

• Monthly Subscriptions: You may request a refund for the current billing period if you cancel your subscription within 7 days of the charge. Refunds will not be issued for previous billing periods or if the refund request is made after the 7-day window.

Incorrect Transactions

Error Resolution: If you believe there has been an error with a transaction, such as an incorrect trade execution or charge, you must contact our customer support team within 48 hours of the transaction. We will review the issue and, if appropriate, adjust or refund the incorrect charges.

Cancellation and Refund Requests

To request a refund or cancellation:

1. Contact Customer Support: Submit a request through our customer support portal or email us at voltrixcrypt@gmail.com with details of your request and any relevant transaction information.
2. Review and Processing: We will review your request and determine eligibility based on this policy. Processing times may vary depending on the nature of the request and volume of inquiries.

Account Termination

If you choose to terminate your account, you will not be eligible for a refund of any fees paid unless otherwise specified in this policy. Any balances or credits in your account will be forfeited upon termination.

Changes to the Return Policy

We reserve the right to update or modify this Return Policy at any time. Any changes will be effective immediately upon posting on the Platform. Your continued use of the Platform following any such changes constitutes your acceptance of the revised policy.